Return & Refund Policy

At Popular Electronics, we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted in accordance with UAE consumer protection laws.

1. Eligibility for Returns

• Returns are accepted within 7 calendar days from the date of delivery.
• The product must be in unused, original condition with all packaging, tags, and accessories intact.
• Products showing signs of use, physical damage, or missing accessories are not eligible for return.

2. Non-Returnable Items

• Opened or used personal care electronics (e.g., trimmers, toothbrushes).
• Software, downloadable content, and digital products.
• Clearance or final-sale items (as marked on the product page).

3. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please notify us within 24 hours of delivery by email or phone, along with clear photos. We will offer a replacement or full refund.

4. How to Request a Return

To initiate a return, please contact our customer support with the following:

• Order number
• Product name
• Reason for return
• Photo evidence (if applicable)

Email: returns@popularelectronic.ccom

5. Refund Processing

• Once your return is approved and received, your refund will be processed within 7–14 business days.
• Refunds will be issued to the original payment method (credit/debit card, bank transfer, etc.).
• Shipping and COD fees (if any) are non-refundable unless the return is due to our error.

6. Exchange Policy

We do not offer direct product exchanges. You may return the item for a refund and place a new order separately.

7. Contact Us

If you need further assistance, please reach out to our customer service at support@popularelectronic.ccom or call us during business hours.

Last updated: May 2025